TERMS & CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.motorbikeworld.co’s relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The www.motorbikeworld.co website is owned by Creative Capital Limited, Warkworth, Auckland, New Zealand.

Every effort is made to keep the website up and running smoothly. However, www.motorbikeworld.co takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The term ‘you’ or ‘your’ refers to the user or viewer of our website.

The content of this website is for your general information and use only and is also subject to change without notice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to the operator are acknowledged on the website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your own specific requirements.

Through this website you are also able to link to other websites which are not under the control of www.motorbikeworld.co. We have no responsibility for the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Tours

All dollar values on the website are in New Zealand Dollars and include GST (Goods and Service Tax) unless stated.

All monies paid to secure a Tour are maintained in a separate account and will be used only for the tour for which they were provided.

Customer Cancellation

A request to cancel must be made in writing to alan@motorbikeworld.co

Cancellation 29 days or more prior to departure will result in a full refund, excluding a administration fee of $50 (+GST)

Cancellation 21 days – 28 days prior to departure will result in a 75% refund, excluding a administration fee of $50 (+GST)

Cancellation 14 days – 20 days prior to departure will result in a 50% refund, excluding a administration fee of $50 (+GST)

Cancellation 8 days – 13 days prior to departure will result in a 25% refund, excluding a administration fee of $50 (+GST)

No refund will be given if cancelled less than 8 days prior to departure.

Motorbike World Cancellation

Motorbike World may cancel a tour for any reason, including lack f numbers, severe weather events or other unforeseen eventualities. Motorbike World will endeavor to provide as much notice as possible, however will not be liable for any such cancellation.

In the event of such a cancellation Motorbike World will provide a credit for the amount paid to another tour, or at the customers request,  provide a full refund. Motorbike World will not pay any additional compensation for a cancelled tour. Motorbike World will not be liable for any exchange rate differences or bank fees from the refund transaction.

On Tour

Motorcycling can be dangerous and at all times you are to assess the risk in line with your own capability. Motorbike World assumes no responsibility for accident, damage or other loss occurring on a Motorbike World Tour.

The majority of our Tours are on public roads. Always expect on-coming traffic.

Not all roads / tracks we may travel on have been previously ridden by Motorbike World. Do not assume that your guide knows the road – ride at your own pace.

Not all roads / beaches in New Zealand are covered by insurance. Motorbike World will endeavour to advise non-insured roads / tracks / beaches prior and provide an alternate route, but accepts no responsibility for any failure to advise, or your actions. You should always get advice from your insurance company.

You must always ride within your own capabilities. If you are unsure, want a different route, want to take a break then talk to your guide. If in doubt STOP!

Please advise Motorbike World (before the tour) if you have any special dietary requirements (so we can check that appropriate food is available) or have any medical requirements. We will work with you to ensure your safety and enjoyment.

In order to partake in a Motorbike World Tour, you must be legally able to ride a Motorcycle in New Zealand, have a legally registered, warranted and insured motorcycle, and you must always obey the road rules. Failure to comply will result in Motorbike World cancelling your tour.

Shop

Order the wrong size, what can I do?

First, give us a call or send an email letting us know what you want to exchange and we can make sure the product is available.

Print out a copy of your order form and explain what you are exchanging for.

Send the item/s back with the order form and a return courier ticket or bag for us to use for return freight. 

Always keep a record of your tracking number in case the item becomes lost in transit.

Returns Address:
Motorbike World

769 Woodcocks Road

Warkworth

Auckland 0981

 

The product is faulty, what do I do?

All products are covered by a full year warranty from purchase date if it is determined to be a manufacturing fault. We often need to send these back to the New Zealand wholesaler of the product for the replacement to be supplied. 

First, give us a call or send an email letting us know what has happened.

Print out a copy of your order form to write an explanation of the fault.

Send the item/s back with the order form.

Always keep a record of your tracking number in case the item becomes lost in transit. 

Returns Address:
Motorbike World

769 Woodcocks Road

Warkworth

Auckland 0981

 

 

What do you charge for shipping?

All shipping in New Zealand is at no cost.  

 

How long do I need to wait?

We aim for all orders to be delivered within 2-3 working days. If there is going to be an obvious delay on your order, we will contact you.

We always suggest having a business address for delivery; these areas are on the couriers run 2-3 times per day, much more often than residential addresses. Rural address may take 1-2 days longer.

 

Do you ship to addresses outside of New Zealand?

We can send internationally but this is on a case by case basis due to international credit card fraud. Contact us with what you need, delivery address, payment method and we can supply you with a freight quote.

 

How secure is your site?

Very. We use the security of Paypal and Stripe. Read more about Paypal Security and Stripe Security.

 

What forms of payment do you accept?

We accept VISA and MASTERCARD and AMEX credit and debit cards online, plus PayPal and Direct Credit.

 

I haven’t received an email to acknowledge my order?

Please check your email spam folder. You should have received an email from sales@motorbikeworld.co

 

 

Terms & Conditions

Orders and Returns Policy

Delivery Method and Labelling: Your order will be delivered to the address supplied via Track & Trace courier.
No Signature Required: All deliveries will not require a signature unless specifically stated by you.

We reserve the right to refuse or cancel any orders placed for out of stock product or a product listed at the incorrect price.  Motorbikeworld.co  reserves the right to refuse or cancel any such orders whether or not the order has been confirmed. If your credit card has already been charged for the purchase and your order is cancelled, Motorbikeworld.co shall issue a credit to your card account for the full amount of the purchase price.

 

 

Return and Exchange Policy

 

We support all our products and services. If you receive a defective item, after returning to us within 5 days we will immediately replace the item. 

 

If any apparel product you ordered is the wrong size then we will happily exchange the product for another size, however the original tags must attached and in the original product packaging. Run-out specials & Helmets: It is at our discretion that Helmets or products on run-out specials will be accepted for return. Freight charges will apply. We must receive returns for change of size/product no longer than 2 weeks from delivery date. All returns past this time frame will not be accepted.

Any returns for refund are liable for a 5% restocking fee. 

Returns Address:
Motorbike World

769 Woodcocks Road

Warkworth

Auckland 0981

New Zealand 

 

 Product Warranties

 

Motorbike World only offers our customers the manufacturer’s / distributor’s individual warranty and does not hold additional warranties for any products sold on Motorbikeworld.co.  In the event of a claim, Motorbike World will assist with communications with the individual manufacturer or distributor; however any warranty agreement is between the customer and the individual manufacturer / distributor.

 

 Privacy Statement

Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!

Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.

Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to email or post your order to us.

Secure Account: We use every means available to protect your sensitive information.

 

No Tolerance Policy Regarding Fraud

 

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

Copyright

This website and all contents and services provided on and through this website are protected by copyright, trademark, and other applicable intellectual property and proprietary rights laws, and are owned, controlled, and/or licensed by Creative Capital Ltd and/or its affiliates and related companies. Nothing contained on this website grants, by implication or otherwise, any licence or right to use any trademarks, logos, or other names, including, but not limited to, those identifying Creative Capital Ltd. and/or its affiliates and related companies or their respective products and services displayed on this site, without the express written consent of Creative Capital Ltd. or such third party that may own such trademarks, logos and other names displayed on this site.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This website and its content are © www.motorbikeworld.co All rights reserved.